Last updated: May 2025
Introduction
JOYOLABS DİJİTAL HİZMETLER A.Ş. ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes:
- The types of information we collect when you use our Upcycle AI application;
- How we use and protect that information;
- Your rights regarding the information we hold.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
1.1 Content Information:
- Photos: Images you take or upload of your unused items
- Item Descriptions: Any text descriptions you provide about your items
- Generated Content: Suggestions and ideas for reusing your items
Important Note About Photo Processing: Photos you upload may be stored and used for analytics purposes to improve our suggestion algorithms and service quality. This helps us better understand common item types and improve our reuse suggestions.
1.2 Information Collected Automatically:
- Device Information: Operating system version, device model, and device identifiers
- Usage Information: Features used, content processed, and in-app activity
- Log Data: IP addresses, app usage time, and error reports
- Performance Data: App performance metrics and crash reports
How We Use Your Information
We use the collected information for the following specific purposes:
- Analyze photos to identify items and generate reuse suggestions;
- Improve our item recognition and suggestion algorithms;
- Conduct analytics on uploaded photos to enhance service quality;
- Respond to your comments and provide customer service;
- Monitor and analyze usage patterns and trends;
- Detect and prevent fraudulent activities;
- Personalize and enhance your user experience;
- Conduct research and analysis for service improvement;
- Enforce our Terms of Use and policies;
- Comply with applicable legal requirements.
Photo Processing and Storage
We handle your photos with utmost care and transparency:
- Photo Analysis: Photos are analyzed using AI to identify items and generate reuse suggestions;
- Analytics Storage: Photos may be stored for analytics purposes to improve our service;
- Data Security: All photos are stored securely with appropriate access controls;
- Deletion Rights: You can request deletion of your photos at any time;
- No Personal Identification: We do not use photos to personally identify individuals.
Data Sharing with Third Parties
We work with certain third parties to provide and improve our services:
- AI Processing Services: For analyzing photos and generating suggestions;
- Cloud Storage: For secure storage of your photos and generated content;
- Analytics: To help us understand app usage (anonymized data only);
- Legal Compliance: When required by valid legal requests;
We do not sell or rent your photos or personal data to third parties. Any data processing by third parties is limited to what is necessary for providing their specific service.
Data Retention
We retain different types of data for varying periods:
- Photos: Retained for up to 12 months for analytics purposes;
- Generated Suggestions: Retained until you delete them or close your account;
- Usage Data: Retained for up to 6 months;
- Crash Reports: Deleted within 30 days after resolution.
Your Rights
As a user, you have the following rights:
- Access your photos and generated content;
- Request deletion of your photos and account;
- Export your generated suggestions;
- Object to certain data processing activities;
- Request correction of any inaccurate data.
To exercise these rights, contact us at: support@joyolabs.com
Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest;
- Secure processing of photos and text content;
- Access controls and regular security audits;
- Regular vulnerability assessments;
- Employee training on data security;
- Incident response procedures.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last Updated" date. Significant changes will be notified through the app.