Support Center
Contact Us
Have questions about our apps? We're here to help!
Email: support@joyolabs.com
Response Time: Within 24 hours
Important Information
• All purchases are made through Apple's App Store and are subject to their terms and conditions
• Coins are consumable items and cannot be restored or refunded
• Once coins are used, they cannot be recovered
Frequently Asked Questions
What are coins and how do they work?
Coins are our in-app currency that you can use to unlock premium features and content within our apps. You can purchase coins through the App Store.
Are coin purchases refundable?
No, all coin purchases are final and non-refundable. Please make sure you want to proceed before making any purchases.
I made a purchase but didn't receive my coins
If you've made a purchase and haven't received your coins, try these steps: 1. Restart the app 2. Make sure you're connected to the internet 3. If the issue persists, please contact our support team with your purchase receipt
Can I restore my coin purchases?
Coins are consumable items that can be used only once. As per Apple's policies, consumable in-app purchases cannot be restored or refunded once purchased. Make sure to use your coins wisely!
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