Privacy Policy

Introduction

JoyoLabs Inc ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes:

• The types of information we collect when you use our mobile applications;
• How we use and protect that information;
• Your rights regarding the information we hold.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

1.1 Information You Provide to Us:

• User Content: Any text, images, or other content you input or generate through our apps, including facial features analyzed for age, gender, and skin tone signals to enhance AI photo generation
• Contact Information: When you contact support, including your email and message content
• Registration Information (where applicable): Any information provided during account creation

1.2 Information Collected Automatically:

• Device Information: Operating system version, device model, device identifiers (IDFA and IDFV), etc.
• Usage Information: Access times, features used, screens viewed, and in-app activity
• Log Data: IP addresses, app usage time, and error reports
• Crash Reports: Device state, software version, and error logs

We do not collect or store personal information such as names, email addresses, location data, or sensitive personal identifiers unless specifically required for app functionality.

How We Use Your Information

We use the collected information for the following specific purposes:

• Provide, maintain, and improve our apps;
• Process transactions and maintain coin balances;
• Analyze user content, including facial features, to enhance photo generation accuracy;
• Respond to your comments and provide customer service;
• Monitor and analyze usage patterns and trends;
• Detect and prevent fraudulent activities;
• Personalize and enhance your user experience;
• Conduct research and analysis for app improvement;
• Enforce our Terms of Use and policies;
• Ensure app stability and security through crash analysis;
• Comply with applicable legal requirements, such as responding to valid legal requests, court orders, or subpoenas.

Data Sharing Among Our Apps

Information collected through one of our apps may be combined with information from other JoyoLabs Inc apps to provide a more seamless, consistent, and personalized experience. All data sharing among our apps adheres to the privacy practices outlined in this policy.

Data Sharing with Third Parties

We work with certain third parties to provide and improve our services. Here's how we handle data sharing:

• Essential Service Providers: Some aspects of our services rely on third-party providers (such as cloud storage and processing). While these providers may process data to deliver their services, we minimize data exposure and do not grant them rights to use the data for their own purposes;
• Analytics: We use analytics services that collect aggregated, anonymized data to help us understand app usage. This data cannot be used to identify individual users;
• Legal Compliance: We may be required to share data in response to valid legal requests, such as court orders or subpoenas;
• Business Changes: If our business is acquired or merged with another company, data may be transferred as part of that transaction.

We do not sell or rent user data to third parties. Any data processing by third parties is limited to what is necessary for providing their specific service, and we make efforts to minimize data exposure.

While we implement appropriate contractual and technical safeguards, once data is shared with third parties, their respective privacy policies and practices will also apply. We encourage users to review the privacy policies of any third-party services they interact with through our apps.

Data Retention

We retain collected data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• User Content and Related Analysis: Retained for up to 30 days;
• Crash Reports: Deleted within 30 days after resolution of the issue;
• Usage Data: Retained for up to 6 months for analysis and app improvement purposes;
• In-App Purchase Records: Retained for as long as needed to comply with financial and legal obligations.

If you uninstall the app, all user-specific data will be deleted automatically within 30 days.

Your Rights

As a user, you have the following rights regarding your data:

• Access: Request a copy of the data we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data, subject to legal or operational constraints
• Objection: Object to certain uses of your data, such as analytics tracking
• Data Portability: Request a copy of your data in a machine-readable format

We will respond to your requests within 30 days of receipt. To exercise these rights, please contact us at: support@joyolabs.com

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest using modern encryption standards;
• Access controls and regular security audits;
• Regular employee training on data security best practices;
• Limiting access to personal information to authorized personnel only;
• Secure backup systems with encryption;
• Regular vulnerability assessments and penetration testing;
• Incident response procedures for potential data breaches;
• Compliance with industry standards and regulations.

In the event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable law.

Subscriptions and In-App Purchases

Our apps may offer in-app purchases, including virtual coins, premium features, or subscriptions. Regarding these transactions:

• All purchases and subscriptions are processed through official app store platforms (Apple App Store or Google Play Store);
• Pricing, payment methods, subscription duration, and specific terms will be clearly displayed within the app before purchase;
• Purchase history and coin balances are maintained to ensure proper service delivery;
• All transactions are governed by our End-User License Agreement (EULA) and the respective app store's terms of service;
• Subscription management, including cancellation and refund requests, is handled through your device's app store settings.

International Data Transfers

Your data may be transferred to servers located outside your country, including but not limited to servers in the United States or Europe. By using our services, you consent to such transfers. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data during these transfers.

Your UK & EEA Privacy Rights

If you are in the UK or EEA, you have additional rights under the UK GDPR and EU GDPR respectively, including:

• Request access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of processing;
• Request transfer of your personal data;
• Withdraw your consent.

We will respond to your requests within one month, as required by applicable law. Contact support@joyolabs.com to exercise these rights.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for updates. If the changes are significant, we will notify you via in-app notifications or other appropriate channels.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at: support@joyolabs.com